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How do I change my email address/password?
My email address isn't being recognised when I sign in. How can I access my account?
My music isn't showing in my locker. Why?
Do I need to set up an account to purchase downloads from HMV Digital?
How do I add music to my shopping basket?
What is a pre-order?
Paying for music using PayPal
Do you sell CDs?
Are my payment details safe? Do you store my payment details?
Card not working
How do I make a payment?
How do I update my payment details?
What is your refund policy?
How long will it take for my money to be refunded?
I have been charged for music but the tracks are not present in my "My Music" section. What do I do?
My download is broken. What do I do?
How do I download my purchased tracks?
How do I extract files from a zip folder?